Refund & Exchange Policy – Zeonik

At Zeonik, customer satisfaction is our top priority. We ensure high-quality perfumes and footwear, but if you face any issue, our Refund & Exchange Policy makes your shopping experience safe, simple, and worry-free.

Refund Policy – Perfumes

If you are not satisfied with the lasting or fragrance of your perfume, you can request a refund.

• Provide a clear video of the perfume bottle (showing usage and condition).
• Perfume must not be used more than 5 sprays and the bottle must be undamaged.
• After approval, we will share our warehouse address.
• Send the product via courier.
• Once received and inspected, your refund will be processed within 24 hours.

Exchange Policy – Perfumes

If you wish to exchange your perfume, the process is simple:

• Share a video of the product showing condition.
• Ensure it is not used more than 5 sprays and the bottle is undamaged.
• We will share our warehouse address.
• Send the product via courier.
• After inspection, your exchange order will be dispatched within 24 hours.

Exchange Policy – Footwear

If you face a size issue, we offer an easy exchange policy:

• Share a video of the product showing quality and condition.
• Once approved, we will share our warehouse address.
• Send the product to us via courier.
• After inspection, your requested size will be dispatched within 24 hours.

Important Notes:

• If the required size is not available, you can choose another available design.
• Footwear comes with an exchange-only policy (refunds are not available).