At Zeonik, we value our customers and strive to provide a seamless shopping experience. Our Refund & Exchange Policy ensures that you can shop for perfumes and footwear with complete confidence.

Refund Policy – Perfumes

If you are not satisfied with the lasting or fragrance of your perfume, you can request a refund.

Process:

• Share a clear product video showing the perfume bottle and usage.

• The perfume must not be used more than 5 sprays and the bottle must be in perfect condition.

• Once the video is approved, we will share our warehouse address.

• Ship the product back to us via courier.

• After we receive and inspect the product, your refund will be processed within 24 hours.

Exchange Policy – Perfumes

If you would like to exchange your perfume, the process is very simple.

Steps:

1. Provide a video of the product showing its condition.

2. Ensure it is not used more than 5 sprays and the bottle is not damaged.

3. After approval, we will send you our warehouse address.

4. Send the product via courier.

5. Once we receive and verify it, your exchange order will be dispatched within 24 hours.

Exchange Policy – Footwear

If you face a size issue with your footwear, you can easily exchange it.

Process:

1. Share a video of the product showing its condition.

2. Once approved, we will provide our warehouse address.

3. Send the product to us via courier.

4. After inspection, your requested size will be dispatched within 24 hours.

Important Notes:

• If the required size is not available, you may select another design in the available size.

• Please note that for footwear, we offer exchange only. Refunds are not applicable.